We install an antenna and radio on your roof that is directed at our nearest access point radio. We then run an outdoor UV-Resistant network cable from the radio on the roof down through an exterior wall of the house. The end of the cable we run into the house then plugs into a small power injector. This box provides power to our integrated unit on the roof, and is also where you will connect a computer or router.
The technician will provide you with an estimate and service agreement to sign, and answer any questions you may have about the service.
First, we recommend our rebooting process, which goes as follows:
If you’re not online after that, call our tech support line at (559)734-8601, or create a ticket to begin troubleshooting.
All of the services we offer are able to support streaming. It is important to know the system requirements for services like Hulu and Netflix, because each has its own requirements for bandwidth needed for streaming videos reliably.
If you are experiencing issues with Netflix, login to your Netflix account and find “Your Account & Help.” Then select “Manage Video Quality” and adjust your streaming to “Good Quality”
We have never had data caps, and do not plan to! We dislike being limited as to how much you can download as much as you do! Just pick a plan that best fits your needs, and enjoy what the web has to offer without being confined to a strict data transfer limit!
Our service is prepaid, so upon installation, you will prepay for a month of service, plus installation. Your next bill will be more, but contains the remainder of the month’s service, plus the upcoming month to get everyone aligned with a due date that falls on the 1st of the month, and allows additional time to pay. After your second bill, you can expect the same amount every single month, with no ridiculous surcharges or fees.
